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How Telcos Are Embracing Quantum Computing
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The future of telecommunications is increasingly entangled with quantum technology. As quantum computing evolves from theoretical possibility to practical utility, telcos across the globe are beginning to explore its potential—not only to safeguard their infrastructure and customers from emerging threats, but also to unlock entirely new sources of value. For an industry long defined…
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Talent & Tech: The Real Growth Drivers
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As boardrooms evolve beyond spreadsheets and scorecards, a new reality is taking shape: talent and technology are no longer just support functions—they are the core engines of enterprise growth. In an age where innovation cycles are compressed and competitive edges are short-lived, organizations that fail to prioritize talent and tech risk falling behind. The…
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How AI-Enabled CX Drives Growth
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In an era where expectations are outpacing traditional approaches, AI is redefining the frontlines of how businesses connect, serve, and retain customers. Forward-thinking organizations are no longer treating AI as an optional enhancement to their Customer Experience (CX) strategy—they’re embedding it at the core of how they operate, unlocking measurable gains in revenue, operational…
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The New Era of Fraud Prevention
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Fraud isn’t just a looming threat—it’s already here. And while it continues to evolve, so do the tools businesses use to fight it. Artificial Intelligence (AI) isn’t the future of fraud prevention; it’s the present. The merchants leveraging AI aren’t just staying ahead—they’re winning. In fact, they’re reporting up to 10x lower fraud rates…
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Telcos Are Evolving Into Digital Life Providers
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Telecommunications companies are reinventing themselves—not just as carriers of voice and data, but as holistic providers of digital life services. Around the world, telcos are expanding their service portfolios to adapt to changing customer needs, emerging technologies, and the pressures of shrinking profit margins and high churn rates. The Rise of Telcos as Digital…
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How Telcos Look to AI Factories to Escape the ‘Dumb Pipe’ Trap
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For years, telecommunications companies (telcos) have faced the risk of being reduced to mere connectivity providers, or “dumb pipes,” as over-the-top (OTT) services extract more value from the data traversing their networks. As consumer expectations shift and enterprise customers demand smarter solutions, telcos are exploring artificial intelligence (AI) as a strategic lever to drive…
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Transforming In-Person Research with Non-Verbal Intelligence & AI
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Artificial intelligence (AI) is rapidly transforming the way we approach research, especially when it comes to understanding human behavior. In qualitative research, the ability to assess participants’ emotions and psychological states has traditionally relied on human intuition. However, the evolution of AI, particularly in the field of microexpression analysis, is revolutionizing face-to-face research. This…
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Consumer Trends in 2025: How Businesses Can Navigate and Win
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The consumer landscape is shifting dramatically in 2025, driven by economic pressures, evolving expectations, and technological advancements. Businesses must adapt quickly to remain competitive. Consumers now demand more but are less loyal than ever, feedback is at an all-time low, AI enthusiasm is giving way to skepticism, and privacy concerns are redefining personalization strategies.…
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External Pressures Shaping the Edge AI Landscape
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The edge AI market is undergoing a rapid transformation, driven by a mix of technological breakthroughs, regulatory shifts, and evolving business needs. While edge AI promises enhanced performance, lower latency, and improved data privacy, external pressures continue to shape its trajectory in unexpected ways. Understanding these forces—both opportunities and challenges—can provide business leaders and…
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How Algorithms Shape Our Minds and Fuel Divisions
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In a time when algorithms dictate much of what we see and absorb, our thoughts, biases, and habits are increasingly shaped by invisible forces. From the social media feeds we scroll through to the search engine results we rely on, digital platforms are designed to reinforce what we already believe, creating echo chambers that…